Last updated: July 24, 2026
Refund & Cancellation Policy
VIP passes are currently complimentary, and sponsorship payments are handled offline by invoice. The VIP terms below are our default policy and are being put in place ahead of adding online payment through a secure hosted checkout (e.g. Stripe). Sponsorship cancellation and refund terms are governed entirely by each sponsor's signed sponsorship agreement, not by this page.
VIP Guest Passes
VIP passes are currently complimentary and by invitation only — no payment is collected today, so no monetary refund applies. If we introduce a paid VIP tier in the future, any fee will be processed through our payment processor's secure hosted checkout, and this section will be updated with the applicable cancellation window and refund schedule before that goes live. In the meantime, if you can no longer attend, please let us know as soon as possible at payton.holcomb@uprightdigital.com so we can release your pass. Passes are not transferable except through the standard guest registration process.
Sponsorship Packages — Payment
Sponsorship fees are due according to the payment schedule confirmed in your sponsorship agreement or invoice. Once online payment is available, all card and bank payments will be processed through our payment processor's secure hosted checkout (such as Stripe Checkout) — we do not collect or store card details directly.
Sponsorship Packages — Cancellation & Refunds
Cancellation windows, refund eligibility, and any applicable fees for a sponsorship package are set out in that sponsor's signed sponsorship agreement, which controls over any general terms on this site. If you have questions about your specific agreement, contact your Upright Digital representative or payton.holcomb@uprightdigital.com.
Chargebacks & Disputes
If you have a concern about a charge, please contact us directly before initiating a chargeback with your bank or card issuer — most issues can be resolved faster this way. Once online payment is enabled, unresolved disputes will be handled in accordance with our payment processor's standard dispute procedures.
Event Cancellation or Postponement by Upright Digital
If Upright Digital cancels the Event, sponsors will receive a full refund of fees paid, or, at the sponsor's option, credit toward a future event. If the Event is postponed or its venue/date changes, existing sponsorship commitments will carry over to the new date unless the sponsor requests a refund in writing within a reasonable period after the change is announced. Upright Digital is not responsible for incidental costs (such as travel) incurred by sponsors or guests in connection with a cancellation or postponement.
Contact Us
Questions about a cancellation, payment, or refund can be sent to payton.holcomb@uprightdigital.com.