Last updated: August 26, 2026

Refund & Cancellation Policy

Guest passes are issued by invitation. Some invitations carry a complimentary pass and others require payment. Paid passes are processed through Stripe's secure hosted checkout; we never collect or store card details on this site. Sponsorship payments are handled offline by invoice, and sponsorship cancellation and refund terms are governed entirely by each sponsor's signed sponsorship agreement, not by this page.

Guest Passes - Complimentary

Where an invitation carries a complimentary pass, no payment is collected and no monetary refund applies. If you can no longer attend, please let us know as early as possible so we can release your place to another guest.

Guest Passes - Paid

Paid guest passes are fully refundable up to 30 days before the Event. Because the Event takes place on Tuesday, November 3, 2026, a refund request received on or before Sunday, October 4, 2026 will be refunded in full.

Requests received after October 4, 2026 are not eligible for a refund, as catering, hospitality, and venue commitments are finalized at that point. However, your pass remains transferable at any time, including after the refund deadline.

To request a refund, contact us using the details below before the deadline above. Approved refunds are returned to the original payment method and typically appear within 5 to 10 business days. We do not charge a cancellation fee.

Transferring a Pass

Guest passes are transferable to another attendee at any time. If you can no longer attend, a colleague may take your place. Contact us with the replacement guest's name, title, company, and email address, and we will reissue the entry QR code to them. The original pass and its QR code are then void.

Because this is a private, invitation-only executive event, Upright Digital reserves the right to review and approve any transfer, consistent with how all registrations are verified.

Sponsorship Packages - Payment & Cancellation

Sponsorship fees are due according to the payment schedule confirmed in your sponsorship agreement or invoice. Cancellation windows, refund eligibility, and any applicable fees for a sponsorship package are set out in that sponsor's signed sponsorship agreement, which governs over any general terms on this page.

Event Cancellation or Postponement by Upright Digital

If Upright Digital cancels the Event, paid guest pass holders will receive a full refund. Sponsors will receive a full refund of fees paid or, at the sponsor's option, credit toward a future event. If the Event is postponed or its venue or date changes, existing commitments will carry over to the new date unless a refund is requested in writing within a reasonable period after the change is announced. Upright Digital is not responsible for incidental costs such as travel incurred by sponsors or guests in connection with a cancellation or postponement.

Contact Us

For questions or assistance, please contact: